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Title
Text copied to clipboard!Communications Center Supervisor
Description
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We are looking for a Communications Center Supervisor to lead and coordinate the daily operations of our communications center. You will be responsible for ensuring the team delivers efficient and professional customer service, handles inquiries promptly, and maintains high communication standards. As a supervisor, you will act as a liaison between management and staff, ensuring that company goals and guidelines are properly implemented.
Your primary tasks will include monitoring performance, coaching and developing employees, handling escalated customer inquiries, and analyzing and reporting key data. You must ensure the communications center operates efficiently and in alignment with the company's values and customer satisfaction goals.
The position requires strong leadership skills, excellent communication abilities, and the capacity to work under pressure. You should be able to motivate your team, identify areas for improvement, and implement solutions that optimize workflows and the customer service experience.
We offer a dynamic workplace with opportunities for professional and personal development. You will be part of a dedicated team where collaboration and quality are key. If you have experience in managing a communications or call center and are passionate about creating great customer experiences, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Lead and motivate the communications center team
- Monitor and evaluate employee performance
- Develop and implement procedures for effective customer service
- Handle escalated customer inquiries
- Ensure compliance with company policies and standards
- Prepare reports and analyze center performance
- Plan schedules and ensure proper staffing
- Conduct team meetings and training sessions
- Identify and implement workflow improvements
- Collaborate with other departments to ensure customer satisfaction
Requirements
Text copied to clipboard!- Experience as a supervisor or team leader in a communications center
- Strong leadership and communication skills
- Ability to work in a structured and results-oriented manner
- Familiarity with customer service tools and systems
- Good analytical skills and experience with reporting
- Ability to handle conflicts and make decisions
- Flexibility and adaptability to change
- Fluent in Danish (for Danish roles)
- Good English skills are an advantage
- Relevant education in communication, management, or similar
Potential interview questions
Text copied to clipboard!- What experience do you have in managing a communications center?
- How do you motivate your team to perform at their best?
- How do you handle conflicts between employees?
- What tools do you use to monitor performance?
- How do you ensure high customer satisfaction?
- Do you have experience implementing new procedures?
- How do you manage stressful situations?
- What results have you achieved in a similar role?
- How do you work with feedback and employee development?
- Are you flexible with working hours and shifts?
